Privacy Policy

This Privacy Policy describes how PlexAI Real Estate Ltd. ("PlexAI," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use our website, platform, and related services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

When using our Services, you may provide information such as:

• Account details: Name, company name, business email address, and login credentials.
• Billing details: Company legal name, billing address, and tax identification number.
• Uploaded materials: Documents, spreadsheets, and data you choose to upload or process through the platform (e.g., Offering Memorandums, T12s, Rent Rolls, or other deal materials).
• Communications: Information you provide when contacting us, including through email or in-app messages.

1.2 Information Collected Automatically

When you use the Services, we automatically collect certain technical and usage information, including:‍

• Device and log data: IP address, browser type, operating system, referring URLs, and usage timestamps.
• Cookies and tracking technologies: Used for authentication, product functionality, and analytics.
• Analytics: We use Mixpanel to better understand user interactions, improve product performance, and enhance user experience.

1.3 Information from Other Sources

We do not collect data from third-party integrations (e.g., Gmail, Outlook, or CRMs). All information is obtained directly from users or generated by the platform.

2. How We Use Information

We use collected information to:‍

• Operate, maintain, and improve our Services;
• Provide customer support and respond to inquiries;
• Manage user accounts and issue invoices;
• Communicate product updates and new features (you may unsubscribe at any time);
• Analyze product usage to enhance functionality and user experience;
• Detect, prevent, and address technical issues, fraud, or misuse;
• Comply with applicable legal obligations.

3. Data Storage and Retention

All data is securely stored on Amazon Web Services (AWS) servers located in us-east-1 (Virginia, USA).
We retain deal-related data and uploaded materials permanently or until users delete them from their accounts. Once deleted, the data is permanently removed from our active systems within a reasonable timeframe, subject to standard backup and archival processes.

4. How We Share Information

We do not sell or rent personal information. We may share information in the following circumstances:‍

• Service Providers: With vendors that provide cloud hosting (AWS), analytics (Mixpanel), or other operational support under confidentiality agreements.
• Legal and Regulatory: When required by applicable law, regulation, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, provided the successor entity continues to protect your information in accordance with this policy.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.
This includes encryption in transit and at rest, network security measures, and access controls.
PlexAI is committed to maintaining enterprise-grade security and is actively pursuing SOC 2 certification as part of its compliance roadmap.

6. Your Choices and Rights

You may:‍

• Access, update, or delete your account information;
• Delete uploaded materials from your account;
• Unsubscribe from product update emails;
• Contact us to request a copy or deletion of your data.
• To exercise these rights, contact us at ran@acqwiz.ai. We may verify your identity before fulfilling certain requests.

7. Cookies and Tracking

PlexAI uses cookies and similar technologies for:‍

• User authentication and session management;
• Product analytics (via Mixpanel);
• Performance and reliability monitoring.
• You can disable cookies in your browser settings, though some platform functionality may be limited as a result.

8. Children's Privacy

Our Services are intended for professional and corporate use only. We do not knowingly collect or process personal information from individuals under 
18 years of age.

9. Data Transfers

Since all customer data is hosted and processed in the United States (AWS us-east-1), you acknowledge that your information will be transferred to and maintained in the U.S., where privacy laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updated versions will be posted on our website with the revised effective date. Continued use of the Services after such updates constitutes acceptance of the revised policy.

11. Contact Us

PlexAI Real Estate Ltd.
‍
Sderot Giborei Israel 22
Netanya, 4250410, Israel
Email: ran@acqwiz.ai
Website: www.getplexai.com